Refund policy

Return & Refund Policy

Effective Date: 01/07/2026

At Food Nation USA, we take pride in crafting high-quality, fresh packaged food products. Because our products are food items intended for human consumption, we follow strict food safety guidelines and cannot accept returns of products once they have been delivered.

Returns

Due to the perishable nature of our products and for food safety reasons, we do not accept returns or exchanges on any food items.

If your order arrives damaged, defective, incorrect, or is missing items, please contact us within 48 hours of delivery so we can make it right.

Refunds & Replacements

You may be eligible for a refund or replacement if:

  • Your order arrived damaged during shipping.

  • You received the wrong product.

  • Your order was missing one or more items.

  • The product arrived spoiled or unsafe to consume due to shipping issues.

To process your request, please email us at [tuckertoffeecompany@gmail.com] within 48 hours of delivery and include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the product, packaging, and shipping box (if applicable).

We review all claims individually and will notify you of our decision as quickly as possible. If approved, we may issue:

  • A full refund.

  • A partial refund.

  • A replacement shipment.

  • Store credit.

The resolution provided will depend on the circumstances of the claim.

Non-Refundable Situations

Refunds or replacements will generally not be provided for:

  • Change of mind after purchase.

  • Personal taste or flavor preferences.

  • Orders with incorrect shipping information provided by the customer.

  • Delivery delays caused by the shipping carrier after the package has left our facility.

  • Products reported after the 48-hour claim period.

  • Packages left unattended after confirmed delivery.

Order Cancellations

Orders may be canceled only before they enter production or shipping. Once an order has been prepared or shipped, it cannot be canceled.

Shipping Issues

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders delivered to an incorrect address provided during checkout.

If a package is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.

Chargebacks

If you experience any issue with your order, please contact us first so we have an opportunity to resolve it. Unauthorized chargebacks may delay the resolution process while we investigate the claim.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us:

Email: tuckertoffeecompany@gmail.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)

We value your trust and will always work to resolve legitimate issues fairly and promptly.